Monologue-ing Chris

We are pleased to announce that the planned strike action for the remainder of this week is not going ahead and that a draft agreement between Royal Mail and the Communications Worker’s Union (CWU) has been reached concerning the current dispute.

The CWU Executive is considering whether to ballot members on this agreement, and we will communicate the decision as soon as possible.

While we sincerely apologise for suspending a number of service guarantees and promises, we are delighted to be able to reinstate all guarantees for our Special Delivery services for all items posted from tomorrow, Wednesday 17th October. Sadly this does not include items posted from or into the Liverpool area because of unofficial industrial action.

We apologise for the disruption and inconvenience the strikes have caused, and are working hard to get back to normal as quickly as possible. There is a significant build-up of mail that will take some time to clear, which we will deal with in the order in which we received it. We will reinstate guarantees and service promises for other products as soon as we feel able to honour them, and will continue to keep you informed as and when the situation develops.

Please refer to our website, www.royalmail.com/update, for the latest information.

Please call our customer service Helplines - 08457 950 950 for Business customers and 08457 740 740 for residential customers- for the latest details.

We will update this webpage with the latest information as and when it becomes available and you can also sign up to receive email updates.